Managed Operations

Our Helpdesk is here to support you and your staff.  We offer telephone, "Out-Sourced" support for your desktop, laptop and server environments.  In addition, we offer "In-Sourced" support providing you with a skilled resource, on-site.

From printers to email, servers to laptops, we can help!  Our highly trained, qualified staff will minimalize the impact to your business from unforeseen outages.

Through Skills transfer you will understand the problem and how to avoid having the same problem again. 

With consulting services taken from Fortune 500 sized companies and aimed at the growing business in the SMB sector you will be empowered to make the right business decisions!

Our consultants quickly understand your business objectives and their respective challenges.  Managed Operations provides you with the information to make cost effective decisions.

Managed Operations will help you make sense of the solutions available, citing advantages and disadvantages to each.

Solutions Architecture is one of Managed Operations core competences.  Years of experience allow us to develop the right solution for you. 

All too often a growing business suffers from:

• Short-term hardware solutions
• Excessive software licenses
• Out of control hardware growth

Our Architects leverage time earned expertise in capacity planning, hardware life cycles and consolidation to help mitigate these risks.  You have control!

You’re the boss we are here to help you!

Managed Operations will explain the myriad of hardware and software solutions available in the market place today. 

Common questions are:

• What is a Router?
• What is QOS?
• Do I need Data Encryption?
• What is a SSL or VPN connection?
• Do I have SMTP or POP3 Email?

Unless you are "in the business" how are you expected to know exactly what a router is? Or what QOS is? 

Many companies sell you products based on sales literature.  They expect you to know what they are talking about.  All too often they will sell you software, but won't tell you that you may need to buy new hardware to make it work!

This is where we step in!

Managed Operations will explain the reality behind the sales blurb, what it really means and how to avoid over spending!

We can take your purchasing pain away.  As your Business Partner we will work together to achieve your business goals.

Managed Operations can take control of your Web-Services by managing the following:

• Assistance locating Domain Names
• Assistance with Domain Forwarding
• Assistance with Domain Registration
• Data Encryption and Certificates

We will help you understand and better manage your Web-Services.

Managed Operations can monitor the status and alert you when these items need renewal.  Additionally, we can facilitate the renewal for you.  

Ask yourself, can it get any easier?

Managed Operations can be your IT resource! 

With ETS we combine our Helpdesk service with our Consultant On Call service to take advantage of:

• Enhanced Support Response
• Dedicated Account Advocate
• Proactive Systems Support

Managed Operations Account Advocates are available 24 x 7 and can be onsite within 2 hours.

Please contact us for ETS considerations, SLAs and pricing.

Our DRA service can provide an IT professional on a Full time or Part time schedule.

These Managed Operations employees alleviate your need for additional head count and skills training for IT related tasks.

DRA resources are available at predetermined intervals and schedules.

Example: Need help for a few hours on a Wednesday morning?  No problem! Our DRA resource will be on site every Wednesday morning for four hours. 

Tasks can include but are not limited:

• Simple Server Implementations* (services SOW applies)
• Software Installations
• Virus Updates
• Network Analysis
• LAN and WAN Printer installations
• Overall IT Health Check – Floor Walking

* Not intended for pre-planned complex systems integrations or migrations.

Intranet, Internet or Extranet?

Our highly skilled Network Engineers can cater for all of your networking requirements:

• Wireless LAN / WAN – including encryption
• Hardwired LAN / WAN
• Virtual Private Networks – remote access
• SSL Connections – remote access
• Blackberry Enterprise Server (and devices)

Have you considered Telecommuting?  We can provide the ability to work remotely by utilizing VPN (Virtual Private Network) as well as other remote access technologies.

Access all your files from a central location within your company?
Access the documents at the same time?

• File Repositories
• Client Access / Host Access
• SAN or NAS technology

It’s as EASY as 1-2-3...

1. Tell us the files you want centralized
2. Tell us where you want them
3. We will do the rest

Internal security is all too often overlooked.  Ask yourself these simple questions:

1. Can your employees write to Floppy disks, CDs or DVDs?
2. Do employees have the ability to add software to their computers?
3. Can an employee attach an external device (iPod, MP3 player etc…) to their desktop or laptop, ultimately accessing your network?
4. Is there a business requirement for employees to access the Internet?

Most viruses are downloaded by mistake or unknowingly. Without any protection or monitoring software/appliance people can install software to their machines, unwittingly opening doors to your business critical information.

In today’s high network traffic, e-commerce integrated world, security is at the forefront for most businesses.

Managed Operations can provide full security appraisals for:

• Networking Infrastructure
• Server Integrity
• Permission Based Software Applications
• Penetration Testing
• Internal and External Attack
• Malware, Greyware, Trojans, Worms, Browser Hi-Jacking, Viruses and Executables

Full reports can be given clearly highlighting any weaknesses that may be exploited.

Managed Operations can reduce the risk of Network compromise and provide knowledge to you, our customer.  Together we can decide if you would like Managed Operations to take further action.